Understanding Home Care Package Assessment
2 June 2024

Understanding Home Care Package Assessments: Are You Eligible?

If you or a loved one are finding it challenging to manage daily activities at home due to age, disability, or medical conditions, you may be eligible for a home care package assessment. This comprehensive evaluation can open doors to vital support services that allow you to maintain your independence and quality of life in the familiar surroundings of your own home.

A home care package assessment, also known as an Aged Care Assessment Team (ACAT) assessment, is a free evaluation conducted by a team of qualified healthcare professionals. This assessment determines your eligibility for a range of government-subsidised home care services, including personal care, domestic assistance, nursing care, and even specialised equipment. During the assessment, the ACAT team will visit your home to evaluate your physical, medical, and cognitive needs, as well as your living environment and support systems. They will also consider your ability to perform daily tasks such as bathing, dressing, cooking, and housekeeping.

To be eligible for a home care package assessment, you must meet certain criteria set by the Australian Government. Here are the primary eligibility requirements:

It’s important to note that even if you meet the eligibility criteria, the level of support you receive will depend on your individual needs and the availability of home care packages in your area.

Home Care Packages_Tailored Support Services provided by Alpha Support at Home
support services provided by Alpha Support at Home

How to Arrange a Home Care Package Assessment

If you believe you or your loved one meet the eligibility criteria, you can initiate the assessment process by contacting My Aged Care, the Australian Government’s starting point for aged care services. You can reach them by phone at 1800 200 422 or through their website at www.myagedcare.gov.au.

During your initial contact with My Aged Care, you will be asked a series of questions to determine your level of need and whether a home care package assessment is appropriate. If deemed necessary, they will arrange for an ACAT team to conduct the assessment at your home.

It’s crucial to be open and honest during the assessment process, as the information you provide will help the ACAT team accurately evaluate your needs and recommend the most suitable home care package and services.


A friend said ‘why don’t you try Alpha’ and somebody from Alpha came to our home and went through everything.… it made it much easier and everything we asked I thought ‘right, this is what my husband would need’. They are very accommodating in everything I ask them to do…they’re just great, I can’t fault them really.


Karen, Family Member

Hear more from Karen about her experiences of navigating the in-home aged care sector and why she chose Alpha Support at Home for her husband’s care.


Choosing the Right Home Care Package Provider

Once you have been approved for a home care package, you will have the option to choose a home care package provider to deliver the services you require. Alpha Support at Home is a trusted and experienced provider of home care packages, offering a wide range of services tailored to match specific needs. Our dedicated team of care professionals will work closely with you to develop a personalised care plan that ensures you receive the right support to maintain your independence for as long as possible.


Hear from our team why they think Alpha Support at Home service is special and why should choose us as your provider.

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