Current provider no longer matching your requirements?
The right provider for your care makes all the difference. We can help.
If you’ve been through the process of securing your funding and choosing your provider, only to discover over time that your provider’s services no longer match your needs or preferences, we can guide you through the process of making changes. Simply call us on 1300 023 676 or click the GET STARTED button to inquire online.
What services do you provide?
Our trained and certified caregivers can assist with a wide range of daily living activities, including:
Personal care
Home nursing
Allied Health and Therapy Services
Meal preparation
Transport to Appointments or Shopping
Social support
Cleaning
Home maintenance
How do I get started?
Getting started with Alpha Support at Home is simple. Either call us on 1300 023 676 or complete our online inquiry form and one of our expert care coordinators will be in touch to answer your immediate questions and help you put in place any next steps as applicable.
Alpha Support at Home offers support for all levels of Home Care Packages to cater to a wide spectrum of needs:
To discuss your individual needs and requirements, don't hesitate to reach out to us. We're here to assist you in determining the most suitable level of care and support to meet your individual needs. Call us on 1300 023 676.
“I want them to be happy and to look forward to the visits”
How can I switch my provider with minimal hassle and effort?
Choosing a provider can be an overwhelming process. Realising that your chosen provider’s services do not match your needs or preferences can be disappointing and frustrating.
Our team at Alpha Support at Home can take you through the process of finding and comparing providers and assessing their services against your needs. We are a registered My Aged Care provider and offer flexible services designed to meet your needs and preferences.
If you’d like to talk to us more about this process, call us today on 1300 023 676 or inquire online here. We can make it easy for you.
FAQs
We understand that sometimes you might need support urgently. To accommodate this, we offer a fee-for-service program for home care. This means you can access the services you need, right when you need them, without having to wait for government funding or approval. Simply pay for the specific services you need, as and when you require them. This way, you can begin receiving the necessary care and support in your home without any delay.
Reach out to us right away and let us assist you through this journey. Call us on 1300 023 676.
A Home Care Agreement is an agreement between you and your Home Care Provider. It details the services you want and the Provider will provide. Organising the Home Care Agreement comes after you have received your Home Care Package. Your services cannot commence without it.
Developing your Home Care Agreement is something you do in partnership with your Provider.
After you've selected Alpha Support at Home as your Home Care Provider, we will collaborate with you to formulate a plan of care to support you living independently. This will lay the groundwork for your Home Care Agreement, detailing:
- The manner in which your services will be provided
- The team responsible for their provision
- The associated costs
It is important to remember that you and Alpha Support at Home are entering into this agreement as equal partners, and any changes must be agreed to by both parties. If any physical or medical issues hinder you f rom entering the Home Care Agreement, a representative can step in to complete the agreement on your behalf.
Yes, you can do this at any time. You only need to abide by the notice periods agreed between you and your current provider.
No, providers cannot charge exit fees and they are obligated to support you in the move.
All registered My Aged Care providers are listed on the My Aged Care website here. Alpha Support at Home is a registered My Aged Care provider and also provides support to privately funded clients. Call us on 1300 023 676 so we can help you through the process.
A My Aged Care provider is the organisation that provides and manages care and support for you or your loved one. Alpha Support at Home is a registered My Aged Care provider and can support you or your loved one either privately (with your personal funding) or via a My Aged Care home care package (government funded).
Yes, you will. You will need to agree with your new provider the services you want, based on your current needs and preferences.