Alpha Support at Home can help you throughout this process by providing guidance and advice on each step. If you’d like to connect with one of our Care Partners to get things started, either call us on 1300 023 676 or complete our GET STARTED form
Provided you are over the age of 65 (or 50, if an Aboriginal and Torres Strait Islander person) or a person over the age of 50 at risk of, or experiencing, homelessness, you can undertake an assessment of your needs via the Single Assessment System. This will establish the types of care and services you may be eligible for and your priority level for receiving services.
If you are found eligible, the assessor will work with you to develop an individual support plan, providing the basis for you to understand your funding and the services you can receive.
You will receive a notice of decision with your support plan to share with your Support at Home provider. This will include the funding budget you have been approved for and a summary of your care needs and goals.
Once you know you’ve been approved for funding, you can choose your provider. Providers are registered according to the services they provide, so you can make sure you choose one that provides the services you need and are funded for. You will need to sign a Service Agreement with your chosen provider.
Once your funding becomes available, you’ll be assigned your budget and can begin receiving your services.
GET STARTEDThank you for considering Alpha as your potential Support at Home provider.
Our number one priority is to assist you in the provision of personalised home care services that enable you to achieve the independence you want.
Let’s Talk:
Navigating the process to gain access to support at home can be confusing, and overwhelming. The Alpha Support at Home client support team are here to help. Call us on 1300 023 676, or send us a message using the details provided in your state.
250 Glen Osmond Rd., Fullarton SA 5063
We've compiled a set of frequently asked questions regarding options for individuals seeking support at home. These questions are designed to provide you with a clearer understanding of the services offered by Alpha Support at Home within a Home Care Package or on a Fee for Service Basis, and guide you on how to begin the process.
Our dedication lies in delivering a superior level of service, characterised by positivity,
supportiveness, and the provision of the assistance you require. To further enhance and evolve our
services, we earnestly invite you to share your feedback regarding your interactions with Alpha
Support at Home.
Rest assured that we have established a well-structured process to ensure your feedback is promptly
and appropriately addressed. We treat all feedback with utmost confidentiality, and it becomes an
integral part of our quality assurance procedures.
