We value what you think about our services.

We encourage you to tell us about any feedback, complaints or recommendations for improvements you may have.

Call Us
1300 023 676
Submit Online
Complete the online
form provided below
Email Us
feedback@alphasupportathome.com.au
Speak to a staff member
You can talk to
our staff in person
Write to Us
250 Glen Osmond Road,
Fullarton SA 5063

What happens next?

We will acknowledge your feedback promptly.

Your feedback will be managed with respect, sensitivity and confidentiality. We only use your information for the reason it was collected - see our Privacy Policy for more information.

If your feedback is a complaint, we will investigate with a view to establishing what action we can take to achieve a suitable outcome.

We will notify you of any action if you have chosen for us to do so.

Your feedback is important to us

Feedback_home care services, age care standard and quality
Your contact details
Please note, we will act upon anonymous feedback, so far as is practicable, based on the information you have provided to us. Without your details, we cannot contact you for more details or update you on the outcome of your feedback. If you would prefer to speak to someone confidentially, please call 1300 023 676.

Consumer Advisory Representation:

Alpha Support at Home also offers opportunities for real participation, collaboration, and empowerment, where we seek engagement and work alongside the community to keep improving the services and supports we offer to enable individuals to remain independent within their home.

Community Consumer Advisory Representatives are volunteers who provide their views on how we can improve our services.

Alpha Support at Home engage with these representatives to:

  • Provide feedback on our web page, brochures, or publications.
  • Participate in surveys, focus groups, committees, or projects.
  • Suggest ways to make our services more user-friendly.

By being a Consumer Representative, you can:

  • Connect with others in our community.
  • Contribute your knowledge and skills.
  • Get action on issues important to you.

Please contact us on 1300 023 676 to register your interest in becoming a Consumer Advisory Representative.

Other options for submitting feedback

We encourage you to contact us with any feedback in the first instance. If you are unsastisfied with the action we have taken in response to your feedback, you can contact the following:

Aged Care Quality and Safety Commission
www.agedcarequality.gov.au
Commonwealth Ombudsman
www.ombudsman.gov.au
National Aged Care Advocacy Program
www.health.gov.au
Human Rights Commission
www.humanrights.gov.au