In-Home Care Journey Made Easy_Alpha Support At Home

Making In-Home Care Effortless

7 Step Pathway to a Home Care Package

Step 1 Registration

Have you contacted My Aged Care for Home Care Services?

This is your next step. Call 1800 200 422 to start your HCP journey.

Step 2 ACAT assessment

Have you had an ACAT assessment?

Wait for ACAT to contact you. They’ll assess your care needs.

Step 3 Approval

Have you received approval for a Home Care Package?

Await your assessment outcome letter. This confirms your eligibility.

Step 4 Assigned

Have you been assigned a Home Care Package?

You’re on the national priority waitlist. You’ll receive an assignment letter.

Step 5 Find a Provider

Have you chosen a provider?

Use My Aged Care’s ‘Find a Provider’ tool to compare options.

Step 6 Sign HCP

Have you entered into a Home Care Agreement?

Negotiate and sign an agreement with your chosen provider.

Step 7 Receiving Care

Are you receiving Home Care Package services?

You’re at the final stage, receiving care services.

Have you received referral and registration with My Aged Care?

iThis is your next step. Call 1800 200 422 to start your HCP journey. Home Care Packages are one of the ways that older Australians can access affordable care services to get some help at home.

YES NO

Have you had an ACAT Assessment?

iAssessments are done in person, at your own home. You don’t need to go anywhere. An assessment organisation will call you to confirm your needs based on information you have provided and arrange a time to complete your assessment.

YES NO

Have you received approval for a Home Care Package?

iAfter your assessment, your assessor will need to review the information and determine your eligibility. Once a decision is made, the Aged Care Assessment Team (ACAT) will send you an assessment result and, if eligible for services, a support plan.

YES Waiting

Have you been assigned a Home Care Package?

iIf you received your support plan during your assessment, usually this means you were assessed under the Commonwealth Home Support Programme. If you did not receive your support plan during your assessment, then you were likely assessed for a Home Care Package, a short-term care option, and/or an aged care home.

YES NO

“Low FEE, More Care” is just the beginning. Helping Australian families celebrate together.

iAlpha Support at Home is a registered and approved provider for Home Care Packages.

Start In Home Care

Have you received referral and registration with My Aged Care?

iAlpha Support at Home is a registered and approved provider for Home Care Packages.

YES NO

The right provider for your care makes all the difference. We can help.

Learn More

“She quickly established a very empathetic relationship with me”

- Judy, Family Member and Client

Your Independence, Our Priority

We believe that receiving support shouldn’t mean sacrificing your autonomy. Our team is passionate about empowering you to make choices, pursue your interests, and maintain your lifestyle. We’re not here to take over - we’re here to enhance your capabilities, providing just the right level of assistance to keep you feeling confident and in control. From enjoying your favourite hobbies to managing your daily routine, we’re by your side, cheering you on every step of the way.

At Alpha Support at Home, your comfort, your independence, and your happiness are at the heart of everything we do.

Let’s talk about how we can support you in writing the next beautiful chapter of your life story. Your journey continues, and we’re honoured to walk beside you.

GET STARTED

FAQs



Understanding the distinction between being “approved” and “assigned” in a Home Care Package is crucial in navigating your way through the home care process. Many find these terms confusing but grasping their individual implications will make the process much more transparent.

The Australian government has an assessment process that will determine if you are eligible for funding to provide support at home under a Home Care Package. Services and support may be available if you are 65 years or older, or 50 years or older if you are an Aboriginal or Torres Strait Islander person.

As a starting point, you can use the eligibility checker tool on the My Aged Care website to establish your or your loved one’s eligibility.

Starting the in-home care process can be daunting and confusing. If you’d like some help in navigating the services available and how they meet your or your loved one’s needs, we can help. Call us on 1300 023 676 or enquire here.

- HCP Approved: This means that you have been approved to receive a Home Care Package but have not yet been matched with a specific care provider or package level.

- HCP Assigned: This indicates that you have been assigned a specific Home Care Package level and provider. You are now ready to start receiving the tailored care services.

A My Aged Care provider is the organisation that provides and manages care and support for you or your loved one. Alpha Support at Home is a registered My Aged Care provider and can support you or your loved one either privately (with your personal funding) or via a My Aged Care home care package (government funded).

There are a few key steps to applying for funding. The first involves establishing if your loved one is eligible to be assessed. If so, they will be assessed and either approved for funding now, or not.

As an experienced, registered My Aged Care provider, Alpha Support at Home can guide you through the involved and often overwhelming process of applying for funding. Either call us on 1300 023 676 to get the process started or make an inquiry online here and we’ll be in touch. Learn More

You will need to arrange for another assessment to establish your eligibility for more funding. If your assessment confirms that your needs have changed and a higher level of care is required, you will be approved for a higher level home care package.