Looking for a registered in-home care provider?
You have your funding but now need to select a provider? We can help.
If you have reached the point of receiving your in-home care package funding, or you’ve decided to fund your own care privately, you’re now faced with the process of choosing the right provider for you (or your loved one). We can help take the overwhelm out of this process for you.
What services do you provide?
Our trained and certified caregivers can assist with a wide range of daily living activities, including:
Personal care
Home nursing
Allied Health and Therapy Services
Meal preparation
Transport to Appointments or Shopping
Social support
Cleaning
Home maintenance
How do I get started?
Getting started with Alpha Support at Home is simple. Either call us on 1300 023 676 or complete our online inquiry form and one of our expert care coordinators will be in touch to answer your immediate questions and help you put in place any next steps as applicable.
Alpha Support at Home offers support for all levels of Home Care Packages to cater to a wide spectrum of needs:
To discuss your individual needs and requirements, don't hesitate to reach out to us. We're here to assist you in determining the most suitable level of care and support to meet your individual needs. Call us on 1300 023 676.
“I want them to be happy and to look forward to the visits”
Now you need to choose a provider. How?
Choosing a registered My Aged Care provider can be an overwhelming experience and we can help guide you through this process.
The 3 main areas to consider are:
- Services - Finding providers that meet your needs
- Quality - Making sure you receive a good standard of care
- Costs - Determining what you will need to pay
As a registered My Aged Care provider, Alpha Support at Home provides care and support to clients who have a home care funding package, and we have privately funded clients too. You can hear from two of our clients, Judy and Karen, about their experiences of working with us here and here.
FAQs
We understand that sometimes you might need support urgently. To accommodate this, we offer a fee-for-service program for home care. This means you can access the services you need, right when you need them, without having to wait for government funding or approval. Simply pay for the specific services you need, as and when you require them. This way, you can begin receiving the necessary care and support in your home without any delay.
Reach out to us right away and let us assist you through this journey. Call us on 1300 023 676.
Understanding the distinction between being “approved” and “assigned” in a Home Care Package is crucial in navigating your way through the home care process. Many find these terms confusing but grasping their individual implications will make the process much more transparent.
Firstly, let’s tackle the difference between approval and assignment.
“Approval” for a Home Care Package signifies that you have been deemed eligible by My Aged Care to receive a package. However, it doesn’t automatically mean you have a package ready to use. In other words, you have been given the green light to receive a Home Care Package, but it will only be provided to you when one becomes available. Consider this approval as the first step towards receiving your package.
After approval, you’re added to the national queue, essentially a waiting list. Like any queue, you have to wait your turn. Once you reach the front of this line, and a Home Care Package becomes available, the package is then “assigned” to you. This assignment indicates that you now have a Home Care Package specifically allocated to you, which you can utilise.
Understanding where you stand in this process based on your individual circumstances is critical for managing your expectations and planning your care and support accordingly. Call us on 1300 023 676 if you would like some help with this.
At any time, whilst awaiting to achieve the “Approval”, you may engage Alpha Support at Home to provide care and support on a fee for service basis.
All registered My Aged Care providers are listed on the My Aged Care website here. Alpha Support at Home is a registered My Aged Care provider and also provides support to privately funded clients. Call us on 1300 023 676 so we can help you through the process.
My Aged Care is the organisation created by the Australian Government to represent and support older Australians in the process of securing care as their needs change. The website provides a lot of information on what types of care are available, establishing eligibility and the process involved for you or your loved one.
A My Aged Care provider is the organisation that provides and manages care and support for you or your loved one. Alpha Support at Home is a registered My Aged Care provider and can support you or your loved one either privately (with your personal funding) or via a My Aged Care home care package (government funded).