I want to change my provider

Just a few simple steps to personalised home care support.

Get support at each stage of your care pathway
You will discuss the goals and the service types that best suit your needs with the assessor while developing the support plan during support at home assessment.
You support plan backed by priority category
The support plan summarises the findings of the aged care assessment, including the older person’s needs, goals and recommendations.

Hear from a client like you

Compassionate care, driven by excellence

You deserve care that feels like home. Our team is here to make every moment comfortable, respectful, and truly personal.

“Very understanding and caring service was wonderful the support at home was helpful they helped me to go out and to shower. highly recommend them very happy with my support and care I received at home highly recommend them”

— Sarah Wirth | Client

“Very happy with the care our mother received from Alpha Support at Home. They were very flexible as our needs changed. When we needed help out of hours, they were there for us. Special mention to case manager Kirsty, nurse Ruth and carer Vassna for going over and beyond. Thank you for all the support.”

— Louise Wilkie | Family Member

“I couldn’t have asked for more. Alpha support at home have been amazing, Kirsty is always so kind and helpful, nothing is too much trouble. The support I’ve received is way beyond my expectations. I never have to worry out anything as she’s one step ahead of me at all times. I’m very appreciative.”

— Maura Mcgovern | Client

“The two nurses we had were kind, caring and compassionate and, above all, extremely professional with a patient who sometimes could be considered to be difficult. The patient in question is an 87 year old gentleman whose temperament could best be described as mercurial, but the nurses took this all in their stride...”

— Di Edwards | User

“Very understanding and caring service was wonderful the support at home was helpful they helped me to go out and to shower. highly recommend them very happy with my support and care I received at home highly recommend them”

— Sarah Wirth | Client

“Very happy with the care our mother received from Alpha Support at Home. They were very flexible as our needs changed. When we needed help out of hours, they were there for us. Special mention to case manager Kirsty, nurse Ruth and carer Vassna for going over and beyond. Thank you for all the support.”

— Louise Wilkie | Family Member

“I couldn’t have asked for more. Alpha support at home have been amazing, Kirsty is always so kind and helpful, nothing is too much trouble. The support I’ve received is way beyond my expectations. I never have to worry out anything as she’s one step ahead of me at all times. I’m very appreciative.”

— Maura Mcgovern | Client

“The two nurses we had were kind, caring and compassionate and, above all, extremely professional with a patient who sometimes could be considered to be difficult. The patient in question is an 87 year old gentleman whose temperament could best be described as mercurial, but the nurses took this all in their stride...”

— Di Edwards | User

Who needs the services?

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What should we call you?

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And, what should we call you?

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At what stage of the process ?

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i No matter what stage of the process you are, we are ready to help.

Alpha Support at Home can help you throughout this process by providing guidance and advice on each step. If you'd like to connect with one of our Care Partners to get things started, either call us on 1300 023 676 or complete this form.

i An assessment is needed to get started.

If you have organised an assessment with My Aged Care, but are still waiting for it to happen, please leave your details so we can answer any queries you may have. If you have not yet arranged assessment, please call My Aged Care on 1800 200 422. The contact centre staff will ask questions to help them understand your needs and care arrangements, to inform next steps.

i You received the outcome of your assessment.

Once assessed, your assessor will develop with you a support plan, based on the assessment. You will also receive a Notice of Decision letter from the assessor and be placed on the Support at Home Priority System.

i Need support yesterday? We can help.

Private home care offers an immediate solution to receiving care and support at home without having to wait for assessments or approvals. With private home care, you can choose the services you want and the provider you want without any government involvement. An Alpha Care Partner will develop your personalised Care Plan and agree the terms of our service with you and then services can begin.

i You are ready to receive the Alpha Support at Home services.

Funding is available and allocated to receive support at home services at this stage. Participants have 56 calendar days from the date their funding was allocated to find a provider and accept their place by entering into a service agreement.

i We make sure you receive the personalised support you need to live independently.

At Alpha Support at Home, everyone’s a family and we make sure you receive the support, care to help you live independently.

Tell us about your current support provider is — so we can make your transition seamless.

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Select the services you prefer.

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Your Contact Information

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